Press Release Summary = Call4health-the virtual call center, a path breaking service in the medical field, provides medical answering facilities, doctor on call, medical health care call center, physician answering service and many more.
Press Release Body = Call4health-the virtual call center, a path breaking service in the medical field, provides medical answering facilities to the entire United States.
It's no ordinary call center with rows of agents seated at their desks, tethered to their headsets and computers, and being watched over by managers walking up and down the aisles. It's a call center managed by technology.
Pressure is building upon the managers to cut cost and concentrate on profit generating services with increase in competition. However, at the same time they are faced with the challenge to provide continuous satisfaction to their customers.
Thanks to rapid technological advancements in Internet Protocol (IP) telephony and hosted software, virtual call centers are soon becoming a reality. It will look more like a group of people working either from home or even their bedroom, and being monitored via technology. These emerging centers will reduce infrastructure costs and is a better alternative to the outsource call center. Virtual call centers enable managers to retain complete operational visibility and control of activity across the globe via Webbased administrative and reporting tools.
An IP based virtual call center addresses important issues like reducing application integration backlog that slows down agents and decreases productivity. It provides less expensive, convenient interaction channels and unified, universal customer access via telephone, e-mail and Internet while maintaining quality.
With a virtual call center, an organization\'s agents can be located in various locations while monitored and operated as a single unit. This results in optimization of staffing resources. It also helps customers access any expert via location-independent skills-based routing. It also benefits agents as calls are distributed among the entire pool of agents, rather than to geographically specific ones. This results in equal distribution and manageable workloads.
Virtual call centers benefit not only the people in the IT industry but people in need of medical care as well. Patients today are increasingly proactive about seeking health information and participating in discussions about their medical care. Until recently, the best way to assure this dialogue was to personally see a physician. Today there are medical health care centers like call4health who offers telemedicine answering services such as doctor on call and physician answering services that enables the doctors and patients to interact virtually and discuss symptoms and treatment.
Web Site = http://www.call4health.com/
Contact Details = Nicholas Koutrakos nicholaskoutrakos@gmail.com 4720 NW Boca Raton Blvd, Suite D105, Boca Raton, FL 33431, US 888.422.7352
2022
